Support
LawCommand and LawNote are tools used inside a law office. If you have a question, hit a problem, or need help with your account, we're here.
Before you write
To help us resolve things fast, include when you can:
- Which app — LawCommand or LawNote — and whether you're on the web or the iOS app.
- Your office name and the email you sign in with (never your password).
- What you expected to happen, what happened instead, and a screenshot if you have one.
Please don't include confidential client details or case identifiers in a support email.
Common questions
How do I sign in?
Both apps are private and require a work account. Use the email your firm's administrator set up for you at lawcommand.app (or in the iOS app). There is no public sign-up.
I forgot my password.
Use the "Forgot password" link on the sign-in screen to receive a reset email. If it doesn't arrive, check spam, then contact your office administrator or support@lawcommand.io.
How does Face ID work?
On iPhone and iPad you can optionally unlock the app with Face ID instead of re-typing your firm password. It's handled entirely by Apple on your device — we never receive your biometric data — and password sign-in always works as a fallback.
(LawNote) Does recording keep going if I switch apps or lock the screen?
Yes. On iOS, LawNote keeps recording your dictation when you switch to another app or lock the screen, so a long note isn't cut off. iOS shows its standard recording indicator while it runs — that's expected.
How is my firm's data protected?
Data is isolated per office in our database, encrypted in transit and at rest, and never sold. See our Privacy Policy for the full detail.
How do I request access to, export, or delete my data?
Contact your firm's administrator or email support@lawcommand.io. See the "Your rights" section of the Privacy Policy.